Wendy Mayer 23/9/26 Wendy Mayer 23/9/26

Can AI replace this task?

The office manager at a 22-person engineering firm in outer Sydney is still re-keying numbers from supplier invoices into a spreadsheet because the accounting software doesn't talk to the project management tool. Two desks over, someone is manually…

Wendy Mayer 9/9/26 Wendy Mayer 9/9/26

Why ‘we’ll figure it out’ is not a good plan

This article looks at what happens when policies, procedures and plans are missing, why the generic template downloaded last year probably will not save you, and why plans such as …

Wendy Mayer 27/7/26 Wendy Mayer 27/7/26

10 processes every SME should automate

It's 9pm on a Sunday night, and the invoices for last week's jobs still aren't out. Between running the actual business and running the paperwork behind it, evenings and weekends have a habit of…

Wendy Mayer 10/7/26 Wendy Mayer 10/7/26

The increasing governance demands on Australian not-for-profits

Nearly half of NFP directors, often giving their time freely, now spend more than three days a month on a single board…

Wendy Mayer 1/7/26 Wendy Mayer 1/7/26

The hidden costs of doing everything in-house

Doing everything in-house feels like the frugal choice - no consultant fees, no agency retainers, no extra wages. But ‘in-house’ is rarely free. It's paid for in owner hours, in delayed growth, and in the cost of things that don't get done because someone was too busy doing something else. This article looks at where those hidden costs tend to show up, and how a business or organisation might start to measure them.

Wendy Mayer 22/6/26 Wendy Mayer 22/6/26

Is your SME business or NFP organisation harder to run than it should be?

If you run an Australian SME or NFP, chances are your business is generating revenue. Maybe even good revenue. But somewhere along the line, things got complicated. The systems haven't kept up with growth. Too much knowledge sits in people's heads. Decisions keep landing on your desk…

Wendy Mayer 17/6/26 Wendy Mayer 17/6/26

Attention SMEs! Stop running your business like a big company when you're not one.

There's a dangerous habit spreading through Australian small business. SME founders and leaders are picking up management frameworks, strategy playbooks and leadership advice designed for enterprises with thousands of employees and billion-dollar budgets, and then trying to…