BusinessRx provides hands-on support right across all functions of small and medium businesses. As a digital-first business, we are your Australian-based, offsite support helping behind-the-scenes with systems, processes, SOPs, HR support, governance, automation, and day-to-day business execution. We don’t coach or advise, we actually do the work needed to be done to get you where you need to go.

No. BusinessRx is a doing service. Unlike expensive business coaches or consultants who just provide advice and then leave you to implement it, BusinessRx works directly inside your business to build, fix, and run the things that need doing.

BusinessRx specialises in working with businesses turning over $1M–$10M and teams of 1-50 people. These are typically owner-operated SMEs that are growing but don’t yet need (or can’t quite justify) a full-time operations manager or business manager on the payroll. However, Wendy has worked with large corporates as Board Secretariat and EA to Founders & CEOs, so she has a very broad understanding of businesses at all levels.

BusinessRx operates as a fully remote, digital-first business and we work with clients in Melbourne, Sydney, Brisbane, in fact, all major cities and centres, and regional Australia -location is no barrier. But if you’re curious, our physical HQ is based in Ballarat, Victoria.

BusinessRx works across a wide range of industries including professional services, trades, agriculture, hospitality, eco-tourism, retail, not-for-profit, people & workforce, advisory firms and more. If you run an SME, we can likely help.

Fractional operations support is support on a part-time or project basis - without the cost of a full-time hire. If your business is growing but feels disorganised, reactive, or overly reliant on you as the owner - and you don’t have the time or capacity to find a permanent solution - fractional operations support like BusinessRx could be exactly what you need.

BusinessRx offers tailored engagements based on your specific needs, so pricing varies by scope and hours. We’re a fraction of the cost of business advisors/coaches. To find out more, book a free 30-minute chat with Wendy to discuss what support would look like for your business.

SOPs are sometimes known as Standard Operating Procedures or Safe Operating Procedures. Standard Operating Procedures are step-by-step documents that explain how key tasks in your business should be done. They reduce reliance on any one person, improve consistency, speed up onboarding, and make your business far easier to scale or hand off. Safe Operating Procedures are step-by-step documents that explain how machinery and equipment should be operated and maintained. BusinessRx specialises in developing and implementing SOPs for SMEs.

Yes. We can assist with operational Xero tasks under the direction of your registered BAS agent or accountant, including system setup, workflow improvements, and basic data organisation. All financial, accounting and tax advice, BAS lodgement and compliance activities are referred to and remain the responsibility of your registered BAS agent or accountant.

At this point in time, we only work with the Xero platform.

BusinessRx provides operational HR support including onboarding documentation, position description templates, KPI frameworks and performance management tools. Recruitment and HR activities are operational and administrative in nature; employment law or legal compliance advice should be sought from a qualified HR or legal professional.

An Operating Manual documents how your business runs - its systems, processes, roles, workflows, and key information. It means the business isn’t entirely dependent on the owner’s knowledge, and makes it far easier to delegate, grow, or eventually sell. BusinessRx can build one for you from scratch.

Yes. BusinessRx offers remote Board Secretariat services including agenda preparation, board papers, meeting coordination, minute-taking, action tracking, and AGM support - ideal for NFPs, startups, and SMEs with governance obligations. We’re also happy to step in to large corporates who may have the need for occasional board support.

Typically very quickly. Because BusinessRx operates remotely and is set up to integrate into existing business environments digitally, onboarding is streamlined. All you’ll need to do is prepare for our access into the systems we will need to work in. When you book a free 30-minute call, we can usually begin to scope and start working with you within days.

AI automation uses software and artificial intelligence to handle repetitive tasks - like data entry, follow-up emails, scheduling, reporting, and workflow triggers -freeing up your team’s time for higher-value work. BusinessRx helps SMEs identify, implement, and optimise AI-enabled automation in practical, affordable ways. Depending on the task, tools and complexity, we can facilitate expert, external third parties to help get this done.

A virtual assistant typically handles task-based admin whereas BusinessRx operates at an operational management level across your SME — building and improving systems and processes, coordinating technology functions, supporting people and teams, leading projects, and managing client and stakeholder relationships. It's the difference between someone who follows instructions and someone who works alongside you to improve how your business runs.

Working with BusinessRx feels like finally having a capable, reliable person in your corner who just gets it - and gets things done. Most clients come to us feeling stretched, disorganised, or stuck, carrying too much in their heads with never enough time to fix the things they know need fixing. From the very first conversation, the focus is on understanding your business properly, then working alongside you in a practical, hands-on way - no jargon, no lengthy reports that sit in a drawer, no advice without action. Just clear priorities, steady progress, and real results you can see in the way your business runs day to day. If you value someone who is collaborative, calm, proactive, and genuinely invested in your success, you’ll feel right at home. The best way to experience it? Book a free 30-minute online chat with Wendy and see for yourself.